Customer Success Consultant – EndNote (Global)

Clarivate•Belgrade, ME

7d•Hybrid

About The Position

We are looking for an experienced Customer Success Consultant to join our team in Belgrade and support our EndNote customers globally, Clarivate’s leading reference management solution. In this role, you will act as a trusted advisor to academic and government institutions, as well as corporate and non-profit organizations worldwide, helping them maximize the value of EndNote across the research lifecycle, from literature management to collaboration and publishing. You will play a key role in driving customer value realization and retention through proactive engagement with key customers, delivering impactful training, creating scalable educational resources, and building strong relationships with library and research stakeholders globally.

Requirements

A minimum of 5 years of relevant experience, including at least 3 years in a customer-facing or academic research role
Proficient in English, with strong writing skills
Bachelor’s degree and/or equivalent professional experience

Nice To Haves

Experience delivering engaging training sessions and presentations to diverse audiences
Experience building strong relationships with institutional stakeholders
Background in Library & Information Science or another scientific discipline
Experience with EndNote or other reference management tools
Proficiency in Spanish or additional languages

Responsibilities

Build strong, trusted relationships with global customers, acting as a strategic partner and advisor.
Drive customer adoption, engagement, retention, and overall satisfaction through proactive support.
Enable customers to successfully embed EndNote into their research workflows and institutional practices.
Design, deliver, and continuously improve onboarding programs, trainings, webinars, and workshops for global audiences.
Tailor training and enablement to diverse user groups, including librarians, researchers, and students.
Create and maintain high‑quality educational and enablement content (guides, videos, use cases, best practices).
Clearly demonstrate product value to support renewals, new business growth, and expansion opportunities in collaboration with Sales.
Capture and share customer insights to inform product development, roadmap priorities, and continuous improvement.
Partner closely with IT teams and internal stakeholders to ensure smooth implementation and alignment on customer success initiatives.