Senior Customer Success Associate
Sibanye-Stillwater•Shrewsbury, NJ
•Onsite
About The Position
Sibanye-Stillwater Recycling is hiring an experienced Senior Customer Success Associate to join its Customer Success team in an onsite New Jersey role. The position focuses on building customer relationships, resolving complex challenges, and supporting commercial and financial operations in a fast-paced industrial environment. It is a full-time, non-exempt position with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Compensation is hourly, with overtime eligibility.
Requirements
- Experience in customer success, account management, financial operations, or logistics.
- Strong analytical, communication, and problem-solving skills.
- Proficiency in Microsoft Office and CRM systems.
Nice To Haves
- Experience in manufacturing, metals recycling, or commodities.
Responsibilities
- Manage customer relationships, account activities, and escalations.
- Review account balances, transactions, financial exposure, and hedging requirements.
- Partner with Commercial, Finance, Logistics, and Operations to ensure seamless service delivery.
- Coordinate customer onboarding, transactions, and issue resolution.
- Support process improvements and provide guidance to team members.
Benefits
- Competitive hourly compensation with overtime eligibility.
- 8% Short-Term Incentive Plan (STIP).
- Comprehensive benefits.
- 401(k).
- Paid time off.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
