Senior Customer Success Architect - Isovalent

Cisco•San Jose, CA

About The Position

The Customer Success Architect (CSA) team is a distributed team of subject matter experts in Kubernetes, Cloud Native technologies, and networking. The team is the primary driver of our customers' value realization with Cisco Isovalent Cilium Enterprise. CSAs engage daily with customers. They are thought leaders who bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads. They are also great collaborators and problem solvers, not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco Isovalent and our product with the help of our customers. Last, CSAs are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, CSAs are amazing teammates. In this role, you will help our customers be successful with Cilium Enterprise, engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts, build deep technical relationships with key customer stakeholders and be a trusted advisor, conduct workshops for customers on our existing and new product capabilities, bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues, and help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production. Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure. Hunger to learn leading technology and collaborate with world class technical talent.

Requirements

Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience
3+ years of experience in advanced Kubernetes architectural components and their relationships
3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments to include experience with at least one major cloud provider (AWS, Azure, or GCP).
3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.

Nice To Haves

Knowledge of best practices for operating systems security and their application in cloud-native technologies.
Experience embedding monitoring in designed solutions and understanding the pillars of observability.
Experience designing enterprise-grade Kubernetes-based systems.
Familiarity with automation tools and technologies for repetitive tasks.

Responsibilities

Help our customers be successful with Cilium Enterprise
Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
Build deep technical relationships with key customer stakeholders and be a trusted advisor
Conduct workshops for customers on our existing and new product capabilities
Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)