Senior Customer Solutions Manager

RWS Group • Remote,

6d

About The Position

Own the day-to-day relationship for a portfolio of 10-15 brand-protection clients as their trusted primary point of contact, driving reporting, QBRs, renewals and overall client health. Obviously Protect is the brand-protection business within the RWS Group, helping global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. We are scaling our teams across the US, EMEA and APAC, and this role is part of that build-out.

Requirements

• Several years in client or account management, ideally in brand protection, IP or SaaS.
• Excellent communication and relationship-management skills.
• Confident leading client-facing QBRs and working with reporting and data.
• Able to manage a portfolio of clients independently.
• Right to work in the United States.

Responsibilities

• Own 10-15 client relationships end to end as the primary day-to-day contact.
• Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
• Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
• Maintain client health, identify expansion opportunities and escalate risks early.
• Mentor Client Solutions Managers across the team.
• Provide coverage aligned to North American clients and time zones.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed