Senior Customer Solutions Lead

Neural Earth

5d • $135,000 - $160,000 • Remote

About The Position

The Customer Solutions Lead owns the customer's path from first conversation to real value. You'll shape solutions during pre-sales, then lead onboarding and implementation so customers see results fast. About 70% of your time goes to solutioning and implementation, and 30% to turning what you learn into clear input for product. The opportunity is to build this motion from the ground up, including how we scope, how we launch, and how we measure time to value. You've spent years inside P&C insurance workflows, you're as comfortable with a chief underwriting officer as with a data engineer, and you don't rest until a customer is live and getting results. You'll report to our Head of Revenue. This is you!

Requirements

• 7-10 years of experience across solutions, implementation, or product roles
• Deep knowledge of P&C insurance workflows, gained at a carrier, MGA, or a vendor serving them
• A track record of taking enterprise customers from signed contract to go-live on a software or data product
• Hands-on experience configuring SaaS platforms or data products
• Ability to accommodate travel as needed (~25%)

Nice To Haves

• You know P&C insurance from the inside, including how underwriters, actuaries, and portfolio managers make decisions.
• You listen for what customers aren't saying: the workflow gaps, data problems, and internal constraints that decide whether a solution gets adopted.
• You build demos around a prospect's own risk questions, not a generic script.
• You translate product capability into business outcomes and can build an ROI case a finance leader will sign off on.
• You're hands-on with platforms and data products. You don't write code, but you hold your own in conversations about APIs, data pipelines, and integrations.
• You've gotten enterprise customers live and productive quickly, and you know where implementations tend to stall.
• You bring executive presence to rooms with underwriting leaders and technical buyers alike.
• You write clearly and document as you go, from solution designs to integration guides.
• You keep the promises made during the sale and make sure the customer always knows who to call.
• You enjoy building process from scratch and thrive in the pace and ambiguity of an early-stage startup.

Responsibilities

• Shape solutions during pre-sales, then lead onboarding and implementation so customers see results fast.
• Build demos around each customer's real risk questions and put together a business case their underwriting and finance leaders believe, showing impact on loss ratios, efficiency, and time saved.
• Own every implementation from signed proposal to go-live, so customers have one person who knows what was promised and makes sure they get to value quickly.
• Stay close to customers after launch, keep an eye on adoption, and raise problems and expansion opportunities with the revenue team early.
• Bring product a steady flow of what you're hearing from customers, including the gaps, use cases, and business impact behind each request, so they can prioritize what to build next.

Benefits

• Competitive base compensation regardless of work location
• Company performance-based cash bonuses
• Majority employer-paid health, dental, and vision insurance for you and your dependents
• Flexible Paid Time Off (PTO)
• Group Life Insurance at 2x your base salary, paid by the company
• FSA and HSA options to maximize your healthcare dollars

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed