Senior Customer Solutions Engineer

Luminance • San Francisco, CA

5d

About The Position

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Ability to work in an innovative and fast-paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.

Nice To Haves

• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K with 4% matching contribution.
• Life Insurance (Basic, Voluntary & AD&D)
• Birthday leave.
• 20 days PTO per year.
• Training & Development budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior