Senior Solutions Engineer

Metriport • San Francisco, CA

1d • $160,000 - $190,000 • Hybrid

About The Position

Medical data exchange is one of the biggest unsolved problems in US healthcare. Metriport connects to data sources, transforms raw data into a clean format that care teams use to improve outcomes. Record retrieval across thousands of legacy systems and antiquated data pipes that used to take weeks now takes seconds. Clinicians walk into appointments with the full patient picture already in hand, and that speed can mean spotting a condition early enough to actually treat it. Metriport is a technology company that operates in healthcare, building every layer: connect, transform, and insight. The company has raised $28.4 million from top-tier VCs, found product-market fit with multi-million dollar ARR and over 100 customers, and has years of runway ahead. The company aims to be the infrastructure layer healthcare runs on.

Requirements

• 6+ years experience supporting software implementation
• Full-stack experience: React, TypeScript, Node.js.
• Located in San Francisco or the Bay Area (or willing to relocate).

Nice To Haves

• Entrepreneurial mindset
• Olympian-level work ethic
• Confident in ability to connect with customers and build strong partnerships while providing technical guidance
• Belief in ability to solve any problem that comes at you, and not shying away from diving deep into areas where you may lack domain expertise
• Strong sense of ownership over work
• Cares more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature.
• Asks 'why can't it be done in 3 days?' when a project is scoped for 3 weeks.
• Hacker at heart, with a good sense of what rules should, and shouldn’t, be broken.
• Healthcare experience (HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc.) is a plus.

Responsibilities

• Serve as the primary point of contact for the customer throughout the partnership.
• Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria.
• Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows.
• Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels.
• Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation.
• Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them.
• Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.
• Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building.
• Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases.
• Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions.
• Managing APIs and integrations to ensure seamless functionality for customers.
• Working with customers from onboarding to production roll-out.
• Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri.

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed