Senior Customer Solutions Engineer
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Requirements
- Bachelor's degree or 5+ years of relevant experience
- Experience with Ciena 6500 DWDM system.
- Experience designing DWDM system plans.
- SQL experience.
- Clear written and verbal communication skills.
Responsibilities
- Performs detailed and complex solutioning for Wavelength and Ethernet customer orders.
- Triggers projects utilizing the most feasible, practical and economical means.
- Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
- Skilled in planning and/or engineering.
- Analyzes complex Wavelength and Ethernet transport network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
- Must be capable of handling moderately complex engineering assignments.
- Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
- Configures systems to user environments.
- Supports acquisition and implementation of hardware and software as well as subcontractor services.
- May act as a mentor or provide work leadership for lower level employees.
- Requires limited direction and guidance.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
