Senior Customer Service Specialist
About The Position
As a Senior Customer Service Specialist within Oracle Health Support, you will serve as a primary point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide exceptional customer service by troubleshooting technical issues, resolving application-related problems, and triaging support requests in a fast-paced support environment. You will support both internal and external clients through phone, ticketing, and other electronic support channels while leveraging your knowledge of Oracle Health applications, clinical and operational workflows, and support methodologies. This role requires strong problem-solving, communication, and customer service skills to ensure timely issue resolution and a positive client experience.
Requirements
- Strong problem-solving skills.
- Strong communication skills.
- Strong customer service skills.
Responsibilities
- Serve as a primary point of contact for Oracle Health clients seeking technical and application support.
- Provide exceptional customer service by troubleshooting technical issues.
- Resolve application-related problems.
- Triage support requests in a fast-paced support environment.
- Support both internal and external clients through phone, ticketing, and other electronic support channels.
- Leverage knowledge of Oracle Health applications, clinical and operational workflows, and support methodologies.
Benefits
- Flexible medical options.
- Life insurance.
- Retirement options.
- Volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
