Senior Customer Service Representative (Distribution Center)

Suburban Propane • Sarasota, FL

3d • Onsite

About The Position

We are currently looking for a Sr. Customer Service Representative (Distribution Center) to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. At the Sr. level you will also be responsible for effectively handling escalated calls from customers and serving as a point person to respond to questions from other team members.

Requirements

• Minimum of 2 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Responsibilities

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Forecast and maintain routes to maximize manpower, tank and vehicle utilization and ensure delivery efficiencies
• Plan and schedule daily service work to maximize billable time and meet productivity goals
• Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED