Senior Customer Service Representative

Stepan Company•Northbrook, IL

2d•$58,600 - $87,500•Hybrid

About The Position

Stepan Company is hiring a Senior Customer Service Representative to support internal and external customers. The role is based at the company’s Northbrook, Illinois headquarters and is scheduled Monday through Friday, 9:30 AM to 6:00 PM CST. The representative uses customer service procedures, analytics, metrics, and standards to meet customer needs while supporting departmental and company financial objectives. The role works with Commercial and Supply Chain teams to improve service levels, reduce costs, and increase end-to-end supply chain efficiency. It also uses SAP and related technologies to support operations and deliver accurate, timely, and efficient information and services. The representative builds SAP expertise and collaborates across functions to identify and implement process and system improvements and scalable best practices. Applicants must be legally authorized to work in the United States at the time of hire. Employment visa sponsorship is not available. Stepan Company is an equal opportunity employer committed to a diverse and inclusive environment.

Requirements

At least 1 year of experience.
Experience using ERP systems to support customer service, order management, and supply chain processes.
Supply Chain experience.
Bachelor's degree.
Legally authorized to work in the United States at the time of hire; employment visa sponsorship is not available.

Nice To Haves

At least 3 years of experience preferred.
SAP experience highly preferred.
APICS Certification preferred.
Chemical industry experience preferred.

Responsibilities

Use customer service procedures, processes, analytics, metrics, and standards to deliver value to internal and external customers.
Meet customer needs while supporting departmental and company financial goals and objectives.
Partner with Commercial and Supply Chain teams to identify and implement cost reductions, improve service levels, and drive end-to-end supply chain efficiencies.
Use SAP and related technologies, processes, and procedures to support company operations and ensure timely, accurate, and efficient delivery of information and services.
Develop SAP expertise, identify opportunities for process and system enhancements, and collaborate cross-functionally to implement best practices that improve operational effectiveness and scalability.
Perform other duties as assigned.