Senior Customer Service Representative

CVS Health

2d•$19 - $42•Remote

About The Position

Meritain Health, an Aetna/CVS affiliate, is hiring Senior Customer Service Representatives for permanent work-from-home roles. The position handles routine customer service inquiries for Fully Insured or High Profile accounts by telephone, internet, or written correspondence. Representatives respond to members and providers about claims status, benefits, eligibility, PPO participation, and related matters. The role pays an hourly wage, with the posting noting a typical range of $18.50–$42.35 and an indicated wage of $19.50 per hour. The position is full-time, with 40 anticipated weekly hours.

Requirements

At least 1 year of customer service experience.
Experience in a metric-based environment.
Proficiency with the full suite of Microsoft applications.
Comfort using search engines.
Excellent multitasking skills.
Ability to communicate effectively.
High school diploma, GED, or equivalent experience.

Nice To Haves

Experience working in a call center environment.
Medical terminology or insurance experience.
Results-oriented and self-motivated.
Experience working remotely.

Responsibilities

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, and related inquiries.
Maintain department performance metrics at a meets-or-exceeds-expectations level.
Work as part of a team and apply Aetna Core Values in day-to-day operations.
Create a differentiated service experience.
Demonstrate service discipline.
Handle service challenges.
Provide solutions to constituent needs.
Work across boundaries.