Senior Customer Service Representative

City National Bank of WV•South Charleston, WV

19h

About The Position

City National Bank is seeking passionate individuals to join their team as Senior Customer Service Representatives. As a leading bank, they pride themselves on providing exceptional service and are looking for talented individuals who share this commitment. City National Bank offers an inclusive and supportive work environment with a commitment to excellence, career growth opportunities, competitive compensation and benefits, and a strong company culture.

Requirements

High school diploma or equivalent
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution is a plus.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
Identify and assess customers' needs to recommend appropriate banking products and services.
Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Serve as a trainer/mentor to new Customer Service Representatives.