Senior Customer Service Representative

GEODIS Career • Orlando, FL

13h • Onsite

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 2 years related experience and/or training
• Exposure to Tier 1 or 2 warehouse management system or comparable

Responsibilities

• Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies
• Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
• Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information

Benefits

• Fair pay and some jobs come with bonus opportunities
• Part-time, full-time, seasonal – days, nights, weekends, and even gig work
• Access to telemedicine from day 1 at no cost
• Healthcare, dental, and vision at affordable costs after a short waiting period
• Paid holidays
• Time off
• Short-term disability
• New parent leave
• Safe, clean, and healthy work environment
• Employee Resource Groups
• International lunch participation
• Heritage celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED