Senior Customer Service Representative

Nidec • Mankato, MN

9h • Onsite

About The Position

Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer.

Requirements

• Data entry and experience / proficiency with Oracle systems
• Strong organizational and time management skills
• Excellent teamwork skills
• Excellent customer service skills
• Excellent written and verbal communication
• Ability to build relationships with clients and colleagues
• Adaptability to consistent changes in client needs and expectations
• Ability to analyze order information and relay to individuals at different levels with our organization
• BS / BA in Business or Technical degree preferred, 5+ years in customer facing roles required.
• MUST BE A SOLE US CITIZEN

Responsibilities

• Serve as point of contact for customer inquiries and requests on new and existing orders.
• Collaborate with production, supply chain, and account managers to deliver excellent customer experience.
• Proactively communicate status updates, changes, issues, or delays to client.
• Responsible for order management from the point of entry until receipt of client.
• The ISR is responsible for knowing all updates or changes to orders.
• Build strong relationships with key clients
• Lead weekly customer facing meetings with key accounts. This includes preparing order status reports and addressing business plans in place within different departments to improve customer experience and lead time
• Attend factory walkthroughs daily to understand what challenges we are facing in meeting customer delivery demands and how/when they will be resolved.
• Keep accurate documentation of orders, customer complaints, and steps to address customer complaints

Benefits

• Competitive Compensation: Attractive salary with additional bonus opportunities.
• Health and Wellness: Comprehensive medical, dental, and vision coverage, effective from your first day.
• Retirement Savings: 401(k) plan with a best in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future.
• Work-Life Balance: Generous time off package, including PTO and holidays.
• Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree