Senior Customer Service Representative

Domino's Corporate • Ann Arbor, MI

8h

About The Position

The Customer Service Representative supports both Supply Chain Center operations by providing general office and clerical support and maintaining operational processes, including order processing, credit management, and customer service.

Requirements

• High school diploma or GED.
• At least 1 year of customer service, bookkeeping, or general accounting experience.
• Ability to work independently and as part of a team.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle multiple tasks.
• Experience with Microsoft Office software.
• Ability to work a flexible shift or schedule, including holidays and weekends.

Nice To Haves

• Bilingual ability preferred.
• Call center soft skills preferred.

Responsibilities

• Support inbound and outbound phone calls.
• Communicate with customers by phone, email, and online chat to resolve questions or concerns.
• Prepare orders in WMS and prepare relevant reports for loading and production.
• Process customer orders, ensure accurate ordering to Supply Chain Centers, complete manual store orders, and manage add-ons and change requests.
• Coordinate and distribute corporate, marketing, and other company information to stores.
• Maintain filing systems for invoices, reports, and other customer-related information.
• Support specialty orders, including school lunch, WRC, and DIG.
• Maintain customer credit management and lead the credit review process through SAP/Credit Tracker.
• Support Supply Chain Center communications and redelivery.
• Manage multiple priorities and tasks while meeting performance metrics and objectives.

Benefits

• Paid holidays and vacation.
• Medical, dental, and vision benefits starting on the first day of employment.
• No-cost mental health support for employees and dependents.
• Childcare tuition discounts.
• No-cost fitness, nutrition, and wellness programs.
• Fertility benefits.
• Adoption assistance.
• 401(k) matching contributions.
• 15% off the purchase price of stock.
• Company bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED