Senior Customer Service Representative - Onsite

TTEC•Seattle, WA

4h•Onsite

About The Position

As a Senior Customer Service Representative working onsite at the location of the TTEC client, a well-known online retailer, in Seattle, Washington, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all! You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Requirements

Ability to work onsite, at the client facility in Seattle, WA
2 or more years of customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure positive employee experiences
You lead by example and work with your team to contribute to the overall success of your client program
Ability to navigate multiple computer systems while managing interactions
Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios

Responsibilities

Support client employees regarding health and safety issues across multiple communications channels including phone, email, chat and Slack)
Create details case documentation on incidents and reports utilizing professional language and impeccable English written grammar
Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality
Maintain professional composure while showing appropriate empathy
Support employee with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events
Contribute to the success of the customer experience and the overall success of the team.