Senior Customer Service Representative

GEA•Patterson, CA

12d•Onsite

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. GEA Group, located in Patterson, CA, is searching for a Senior Customer Service Representative to join our Team!

Requirements

High School Diploma or GED required.
3+ years related experience in performing order processing and inside sales to demanding industrial customers required.
Advanced knowledge of Microsoft Office suite
Knowledge of industrial refrigeration industry
Knowledge of accounting principles
Basic knowledge of E-Commerce platforms
Excellent written and verbal communication skills
Detail oriented / strong organizational skills
Well-developed interpersonal skills
Ability to work as an individual and within a team

Nice To Haves

Associate's degree in business or a related field is preferred.

Responsibilities

Manage incoming customer requests, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
Responds to customer inquiries in a timely and professional manner, to include acknowledgement of original inquiry within 4 hours and confirmation of inquiry within 24-hours. (email, phone, portal, etc.)
Efficiently creates & communicates offers within ERP & online via customer portals
Efficiently processes RFQs (within ERP & online via customer portals) as well returns/warranties
Work with engineering to establish part/component identification.
Create new part numbers in ERP
Communicates with outside suppliers to obtain pricing, lead-times, etc.
Enters customer information into online portals and initiates new customer account set up.
Interface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requests.
And other tasks as assigned by manager