Senior Customer Service Representative

UnitedHealth Group•Las Vegas, NV

1d•$18 - $32•Onsite

About The Position

Optum NV is seeking a Senior Customer Service Representative to join our team in Las Vegas, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in a Healthcare environment
6+ months of experience in Scheduling
6+ months of experience in Managed Care or Healthcare insurance industry
Experience with computers and Windows based programs including Microsoft Word, Excel, Outlook, Teams
Ability to work at our office located at 4750 W Oakey Blvd, Las Vegas, Nevada
Ability to work Monday - Friday, an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

Surgery/procedure scheduling experience
Medical Assistant experience
Call Center experience
Bilingual fluency in English and Spanish
Medical terminology
Working knowledge of EPIC
Demonstrates strong customer service skills and maintains professional telephone etiquette
Applies critical thinking with the ability to quickly absorb information and maintain strong attention to detail
Effectively manages multiple tasks in a fast-paced environment
Exhibits excellent communication and interpersonal skills when interacting with patients, providers, and team members

Responsibilities

Acts as a resource for handling staff inquiries regarding policies and procedures.
Trains newly hired staff and works as a mentor to develop good working habits to ensure the success of the troupe
Displays positive behavior and regularly supports department efforts to improve employee engagement and morale. Remains accountable and implements information derived from staff meetings. Conduct and administers team huddles and updates/reminders.
Satisfactorily completes additional tasks and special projects as assigned.
Maintain a quality assurance audit score of 95%25. Acquire no more than 12 scheduling errors in the calendar year.
Send and receive tasks and emails to provider offices to assist patients with medical care and escalated issues.
Other duties as assigned.