Senior Customer Service Representative (Motivator) - Ottawa Queensview

GoodLife Fitness•Ottawa, ON

3d•CA$42,300 - CA$46,500•Onsite

About The Position

As the face of GoodLife Fitness, a Senior Motivator delivers high quality experiences and is considered the information source for all members and prospective members. This role involves motivating and encouraging members to meet their fitness goals, handling member inquiries, booking appointments, and promoting memberships and services. The Senior Motivator also manages club supply inventory, tracks equipment maintenance, runs errands, conducts bank runs, and plans club events. The company is committed to fostering an inclusive, accessible environment and building a workforce that reflects the diversity of its customers and communities.

Requirements

Passion for fitness
Strong communication and customer service skills
Peak attitude
Multi-tasking guru
Strong planning and organization skills
High School diploma, or working on completion
CPR certification required within 3 months of employment
Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility

Responsibilities

Motivate and encourage the members to meet their fitness goals
Greet and welcome members in a warm and friendly manner.
Member needs met courteously and promptly
Handle member questions and concerns with courteous and professionalism
Book appointments to accommodate members needs
Have knowledge and ability to sell and answer questions regarding memberships and other services
Adhere to and promote monthly marketing
Manage club supply inventory and place orders
Track equipment maintenance and repair logs
Run club errands and conduct bank runs
Plan and organize club events