Senior Customer Service & Quality Engineer

Schneider Electric•Nashville, TN

1d•Remote

About The Position

This role involves embedding a strong quality culture by championing continuous improvement methodologies (Lean, Six Sigma) across distribution and logistics operations for Service Supply Chain locations. The engineer will conduct process audits, risk assessments, and root cause analyses to identify gaps and implement corrective and preventive actions (CAPA). They will partner closely with manufacturing, sourcing, transportation, and warehouse operations to resolve quality issues impacting customer delivery and service levels. The role also includes leading quality performance management across distribution sites, owning and improving quality processes for rework, returns, kitting, and value-added services, and driving supplier and internal quality issue resolution. Additionally, the engineer will support new process implementations, site launches, and continuous improvement projects, ensuring compliance with corporate standards, regulatory requirements, and customer expectations. The position requires working within multiple ERP systems (Oracle & SAP) and interacting with front office operations through Salesforce.

Requirements

Quality Management Systems (QMS) — Implementing and sustaining QMS within distribution and supply chain environments
Problem Solving — Resolving complex, cross-functional quality challenges with data-driven approaches
Process Auditing — Performing layered process audits and identifying systemic improvement opportunities
Root Cause Analysis — Utilizing structured methodologies (8D, DMAIC) to eliminate recurring defects
PFMEA (Process Failure Mode Effects Analysis) — Proactively identifying and mitigating process risks
Five Whys / Fishbone Analysis — Deeply analyzing issues to uncover true root causes
Change Management — Leading and sustaining improvements in dynamic, multi-site logistics environments
Data Analysis & Visualization — Leveraging data to drive insights, KPIs, and decision-making
Bachelor’s Degree in Engineering, Supply Chain, Quality, or a related field
3+ years of experience in quality engineering within supply chain, logistics, or manufacturing environments.
Strong influencing and stakeholder management skills, with the ability to drive alignment across operations, engineering, and leadership
Hands-on experience with quality tools and methodologies (Lean, Six Sigma, 8D, CAPA)
Analytical mindset with the ability to interpret complex data sets and translate insights into actionable improvements
Comfortable working independently while collaborating in a fast-paced, cross-functional environment

Responsibilities

Embed a strong quality culture by championing continuous improvement methodologies (Lean, Six Sigma) across distribution and logistics operations for Service Supply Chain locations
Conduct process audits, risk assessments, and root cause analyses to identify gaps and implement corrective and preventive actions (CAPA)
Partner closely with manufacturing, sourcing, transportation, and warehouse operations to resolve quality issues impacting customer delivery and service levels
Lead quality performance management across distribution sites, including KPI tracking, trend analysis, and reporting (MRB & NSS)
Own and improve quality processes for rework, returns, kitting, and value-added services
Drive supplier and internal quality issue resolution, ensuring timely containment, corrective actions, and long-term prevention
Support new process implementations, site launches, and continuous improvement projects with a strong quality-first mindset
Ensure compliance with corporate standards, regulatory requirements, and customer expectations across logistics operations
Work within multiple ERP systems (Oracle & SAP)
Interact with front office operations though Salesforce