Senior Customer Service Manager
About The Position
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Relocation assistance is available for qualified candidates. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.
Requirements
- Bachelor’s degree.
- 5+ years of experience in customer service operations and or management.
- Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
- Effectively communicate with your team, colleagues, management and across other departments.
Responsibilities
- Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
- Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
- Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
- Recruit, retain and motivate staff to ensure the highest levels of customer service.
- Manage personnel matters including delivering performance reviews and coaching.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Relocation assistance is available for qualified candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
