Senior Customer Service Manager
Uline•Gainesville, GA
•Onsite
About The Position
Uline is seeking a Senior Customer Service Manager to lead the Georgia Branch contact center and continue the company’s customer-focused service legacy. The role manages day-to-day operations for a contact center of more than 90 people, covering front-line production and back-office operations. The manager develops managers, team leads, and representatives; monitors performance; and supports a high-performing team and company culture. The position is on-site in Braselton, Georgia. Relocation assistance is available for qualified candidates.
Requirements
- Bachelor’s degree.
- At least 5 years of experience in customer service operations and/or management.
- Demonstrated leadership skills to coach, develop, and motivate a high-performing team.
- Ability to communicate effectively with the team, colleagues, management, and other departments.
Responsibilities
- Manage day-to-day operations of a contact center of more than 90 people, including front-line production and back-office operations.
- Guide and develop managers, team leads, and representatives to deliver exceptional customer service and foster company culture.
- Review daily and weekly reports to monitor performance metrics and recommend improvements.
- Recruit, retain, and motivate staff to support high levels of customer service.
- Manage personnel matters, including performance reviews and coaching.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Relocation assistance for qualified candidates.
- Modern facilities, a fitness center, and maintained walking trails.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
