Senior Aeroderivative Customer Service Manager

GE Vernova

23h•$119,600 - $199,400•Remote

About The Position

The Senior Aeroderivative Customer Service Manager oversees resources and logistics required to perform services and maintenance activities at customer sites. The work supports maintenance, repair, and refurbishment of sold or existing products, including preventive and remedial maintenance, maintenance facilities, and field services engineering. The role affects the team’s ability to meet service, quality, and timeliness objectives, operates with moderate autonomy, and requires substantial operational judgment. The manager serves as the customer’s single point of contact for resolving concerns across support services in an assigned region, product, or coverage area. The role requires knowledge of the assigned region or product lines and their configurations, and coordination with internal functions to provide ongoing technical and business support. It also involves influencing strategy and policy, interpreting business challenges, recommending improvements, making decisions on complex issues, and potentially leading functional teams or projects. The position is remote. Candidates may be located within one or two states of the primary locations in California or Houston, Texas, and must be willing and able to travel less than 25% of the time. Relocation assistance is provided. Compensation varies by country: the posting lists annual pay ranges of $138,200–$188,200 CAD for Canadian-based candidates and $119,600–$199,400 for U.S.-based candidates, with possible geographic differentials for U.S. roles. The role is eligible for a discretionary annual bonus.

Requirements

Bachelor’s degree from an accredited university or college; alternatively, a high school diploma or GED plus four additional years of power generation industry experience, or an associate degree plus two years of power generation industry experience.
At least five years of knowledge and experience in power plant field services or contract performance management.
Ability and willingness to travel less than 25% of the time.
For U.S.-based employment, legal authorization to work in the United States.
For Canadian-based employment, legal authorization to work in Canada.

Nice To Haves

Power plant operations, outage, and project management experience.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs or projects.
Ability to document, plan, market, and execute programs.
Established project management skills.

Responsibilities

Serve as the customer’s single point of contact and resolve concerns in a timely and satisfactory manner across assigned support services.
Maintain knowledge of the assigned region, coverage area, product lines, and associated configurations, and connect customers with appropriate internal functions.
Establish and maintain contact with assigned customers to provide ongoing technical and business support.
Influence strategy for the area of responsibility, including resource control and policy formulation.
Interpret business challenges and recommend practices to improve products, processes, or services.
Assess information quality and ask relevant questions of stakeholders; use internal and external sources to support decisions.
Develop and recommend solutions to problems beyond established parameters.
Lead functional teams or projects where appropriate and communicate complex concepts to influence others.

Benefits

Discretionary annual bonus.
Medical, dental, vision, and prescription drug coverage.
Access to GE Vernova Health Coach, a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Relocation assistance.