Senior Customer Service Manager

Beusa Energy Group•The Woodlands, TX

106d•Onsite

About The Position

The Senior Customer Service Manager leads communication with existing external and affiliate accounts and works with commercial leadership and operations to ensure customer satisfaction. The role is part of the Business Development department, is based in The Woodlands, Texas, and reports to the Vice President of Business Development. It is a full-time, salary-exempt management position with a Monday–Friday, 8 a.m.–5 p.m. schedule, though daily overtime is required and hours may include early mornings, late evenings, and weekends depending on business needs. The position requires in-person, predictable attendance and up to 25% travel (the description also lists 10% travel). The manager serves as the primary contact for assigned customer accounts, leads affiliate gas turbine overhaul and exchange programs, and develops post-sales processes and strategy. The role coordinates with internal stakeholders and customers on technical and business needs, aftermarket orders, project updates, service quotations, and commercial offerings. Work takes place in office and field settings, including occasional wellsite visits where hazardous materials, operating conditions, noise, and inclement weather may be present. Company-issued personal protective equipment and adherence to safety policies are required for wellsite work.

Requirements

Must be legally authorized to work in the United States without sponsorship.
Must be at least 18 years of age.
Must successfully pass applicable pre-employment testing, which may include background checks, drug screening, fit tests, and aptitude or competency assessments.
Daily overtime and in-person, predictable attendance in The Woodlands, Texas are required.
Valid U.S. driver's license required; most employment is contingent on meeting company driving standards, including a three-year U.S. driving history and an acceptable Motor Vehicle Record.
U.S. high school diploma required.
15 or more years of experience related to power generation, electrical, or controls engineering.
Knowledge of equipment controls and logic.
Experience in customer service roles, such as customer service manager.
Ability to communicate technically with clients.
Ability to read and interpret electrical and controls drawings.
Ability to work within a team and complete assigned tasks.
Ability to take instruction and interact positively with other employees.
Proficiency with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
Ability to meet the physical demands of the role, including walking, sitting, climbing, bending, reaching, squatting or kneeling, navigating company facilities, and lifting 20 pounds independently.
Ability to perform required worksite duties while using mandated personal protective equipment and following safety policies.

Nice To Haves

Specific knowledge of gas turbines, natural gas engines, and installations.

Responsibilities

Serve as the main point of contact for specified customer accounts.
Lead and develop gas turbine overhaul and exchange programs for affiliates.
Develop post-sales processes where necessary.
Work with senior leadership to build a post-sales business development strategy.
Establish and maintain contact to provide ongoing technical and business support to assigned customer accounts.
Coordinate with internal stakeholders, including engineering, operations, sales, finance, accounting, and management, to meet customer needs.
Lead internal and external kickoff meetings for new aftermarket orders.
Lead and be accountable for accurate project updates, and establish a regular rhythm for providing updates to assigned accounts.
Work with operations, RM&U, and Business Development to quote services-related opportunities.
Identify and develop processes to ensure timely responses to customer requests.
Develop financial models to align with customer service offerings and develop and validate commercial offerings.
Perform other related duties as assigned to support successful operations and business continuity.