SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi•Hamilton Township, NJ

23d•$18 - $18•Onsite

About The Position

This role is responsible for providing excellent customer service, processing transactions accurately, and maintaining the store's appearance. The associate will engage with customers, handle money, and contribute to the store's operational efficiency. Additionally, the position involves cross-training in other roles to support company productivity and individual growth. The associate will also be responsible for stocking merchandise, maintaining the sales floor, and ensuring the store is clean and organized.

Requirements

Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound decisions using knowledge and experience that will impact business goals and strategies.
Ability to be dependable and trustworthy.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show' techniques, thank customers, listen and respond to concerns, engage at the register, and manage the register line.
Use good phone etiquette and answer within 3 rings.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via merchandise type, markings, or by asking for assistance.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.