SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi•Deptford Township, NJ

9d•$18 - $18•Onsite

About The Position

This role involves providing excellent customer service, training and mentoring other associates, processing transactions, and maintaining store standards. The Senior Customer Service Associate acts as a keyholder, responsible for opening and closing procedures, and ensuring the sales floor is clean, organized, and stocked with merchandise. This position requires proficiency in various store operations, including register transactions, customer engagement techniques, and maintaining a positive store environment. The associate will also perform duties of a Barcoder, Processor, and Donation-Utility Associate as needed.

Requirements

Must complete Goodwill Role Model Workers program.
Demonstrate positive attitude, conflict resolution, self-presentation, team-building, budgeting, and time management skills.
Proficiency in customer service, barcoding, production, and donation-utility duties required.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound and timely decisions that will impact business goals and strategies.
Reliability: The trait of being dependable and trustworthy.
Enthusiasm: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.

Responsibilities

Follow all Goodwill policies and safety procedures.
Possess professional etiquette.
Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees.
Communicate clear priorities and productivity goals and maintain accountability.
Provide store management team with productivity updates and proactively identify performance issues.
Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
Achieve 40% Round-Up transaction average every month.
Serve as a keyholder, proficient in completing opening and closing procedures.
Ensure registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
Engage customers successfully using specific steps (Greet, Focus, Maintain, Walk/Talk/Show, Thank, Listen/Respond, Engage at register, Manage line).
Use good phone etiquette and answer within 3 rings.
Provide short, clear, timely announcements.
Perform work as Barcoder, Processor, and Donation-Utility Associate when needed.
Stock and maintain sales floor with newly processed merchandise.
Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help.
Utilize systems, including phones and paging systems and make regularly scheduled announcements.
Maintain interior and exterior of store in a neat, clean, and orderly manner.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Regular attendance is required.
Perform all other essential duties as assigned.