Senior Customer Service Administrator - IntelliScript (Remote)

Milliman•Brookfield, WI

12d•Remote

About The Position

Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. IntelliScript develops and deploys category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. Candidates are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Milliman is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve. The Operations team sits at the hub of all IntelliScript divisions (e.g., IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.

Requirements

High school diploma or GED required
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Minimum of 5 years of customer service experience, preferably in a phone-based environment
At least 5 years of administrative experience
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Nice To Haves

Bachelor’s degree
Experience using Salesforce to locate and record information
Familiarity with the insurance industry
Proficiency in Spanish, including speaking and translation skills

Responsibilities

Respond to applicants’ questions via phone and email in a timely manner
Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
Correct erroneous reports
Coordinate with insurance clients to ensure updated information is received
Track all related case information in Salesforce
Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.