Senior Customer Service Administrator - IntelliScript (Remote)
About The Position
Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. IntelliScript develops and deploys category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. Candidates are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. IntelliScript has shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. Milliman encourages employees to give back to their varied professions, including leadership in professional organizations. Milliman is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve. The Operations team sits at the hub of all IntelliScript divisions (e.g., IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.
Requirements
- High school diploma or GED required
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Minimum of 5 years of customer service experience, preferably in a phone-based environment
- At least 5 years of administrative experience
Nice To Haves
- Bachelor’s degree
- Experience using Salesforce to locate and record information
- Familiarity with the insurance industry
- Proficiency in Spanish, including speaking and translation skills
Responsibilities
- Respond to applicants’ questions via phone and email in a timely manner
- Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
- Correct erroneous reports
- Coordinate with insurance clients to ensure updated information is received
- Track all related case information in Salesforce
- Responsibilities will expand to other tasks and projects as your experience and knowledge increases.
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays – A minimum of 10 paid holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D – 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability – Fully paid by Milliman.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
