Senior Customer Program Manager – NVIDIA Cloud Partners

NVIDIA•Santa Clara, CA

About The Position

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

Requirements

Bachelor’s or master’s degree in computer science, engineering, or a related field or equivalent experience (business or technology management experience also valued).
12+ years of program/project management experience in cloud services, enterprise technology, or AI solution deployment environments.
Solid understanding of cloud infrastructure, AI inference workflows, and hardware acceleration technologies (GPUs or edge compute).
Proven experience managing complex, customer-facing programs involving both technical and business stakeholders.
Demonstrated ability to bridge technical concepts and customer needs, driving alignment between engineering deliverables and customer success outcomes.
Exceptional communication and relationship-building skills, with a talent for fostering trust and collaboration across functional and geographic boundaries.
Strong organizational and leadership abilities in highly dynamic, cross-functional environments.
Comfort working across diverse, multicultural teams and engaging with customers at both executive and operational levels.
Willingness to travel as required (up to 10%) and thrive in fast-paced, innovation-driven environments.

Nice To Haves

Experience leading customer partnership programs for AI or cloud service providers, especially in inference or model deployment.
Technical depth in AI model architectures and performance optimization on cloud or hybrid systems.
Track record of balancing technical innovation with practical delivery for enterprise customers.
Strong grasp of production scaling and reliability of inference pipelines or GPU infrastructure.
Outstanding leadership in stakeholder management, cross-functional communication, and issue resolution.

Responsibilities

Define and manage program schedules, deliverables, and milestones aligned with NCP platform strategy and partnership goals.
Translate customer and partner requirements into actionable tasks for engineering, operations, and product teams, ensuring alignment with program priorities and technical feasibility.
Provide cross-functional leadership and coordination, driving execution across engineering, operations, and customer programs to deliver predictable, high-quality results.
Act as the primary customer and partner interface, facilitating program kickoffs, technical and business reviews, and issue management — ensuring clear communication and trusted relationships throughout the engagement lifecycle.
Drive program execution from inception through production launch, maintaining close collaboration with customers to manage program scope, schedules, and deliverables.
Provide ongoing post-launch support, managing priorities, customer escalations, and feedback, while ensuring smooth operational continuity and performance optimization.
Monitor program progress and resource commitments, collaborating with supplier, partner, and technical teams to meet deployment timelines and quality goals.
Proactively communicate program status, risks, actions, and achievements to customers, internal teams, and leadership, ensuring transparency and alignment across all stakeholder groups.