Senior Customer Operations Specialist

Varjo • Arlington, VA

19h • Hybrid

About The Position

Varjo is seeking a Senior Customer Operations Specialist to manage the end-to-end order fulfillment process for enterprise customers in North America. This role is crucial for bridging Supply Chain, Sales, and Finance, ensuring customers finalize purchases and shipments are coordinated effectively. The position is based in the US office in Arlington, VA, and involves daily collaboration with the customer operations team in Finland. The role also includes participating in and initiating development projects to enhance customer services. The company is experiencing high growth, requiring individuals who are quick learners, problem-solvers, and possess an entrepreneurial spirit. The role is hybrid, requiring 2-3 days in the office per week.

Requirements

• 5+ years of experience in supply chain operations, order management, or related roles in global logistics.
• Proven capability to work independently and as part of a group to accomplish individual and team objectives.
• Ability to absorb and retain information quickly in a fast-paced environment.
• Exceptional attention to detail and a customer-first mindset.
• Excellent written and spoken English.
• Minimum Bachelor’s degree in business, operations, supply chain or equivalent practical experience.

Nice To Haves

• Experience in global logistics, specifically with large carriers.
• Experience working in ERP, specifically with NetSuite.

Responsibilities

• Oversee and manage purchase orders for customers in North America, ensuring accuracy, reviewing inventory levels, and processing orders in a timely manner.
• Coordinate the execution of orders, including shipping and deliveries, to meet customer requirements and expectations.
• Act as the main point of contact for customer queries regarding order status, shipping, and invoicing.
• Work closely with Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery of customer orders and resolve issues.
• Identify process development needs and propose and drive improvements to enhance customer operations.

Benefits

• Opportunity to take part in creating the new state-of-art in virtual and mixed reality experiences.
• A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work.
• Full-time, permanent, hybrid role in growth company.
• Flexible working conditions and 20 days of holidays plus bank holidays.
• Premium employee medical coverage with life insurance and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior