Customer Operations Specialist

Aston Carter • Minneapolis, MN

1d • $23 - $24 • Onsite

About The Position

Join a growing organization and play a key role in a major customer account and ERP migration initiative. We're seeking a detail-oriented professional who enjoys working with data, customer communication, and cross-functional collaboration to ensure a smooth customer transition experience.

Requirements

• 2+ years of customer service, account support, customer operations, or related experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Excel, including filtering, sorting, and updating large datasets

Nice To Haves

• Experience with customer account data or master data management
• ERP migration, data cleanup, or system implementation experience
• Experience communicating business process changes to customers

Responsibilities

• Review, validate, and update customer account data
• Support customer account migration and ERP transition activities
• Communicate updates, FAQs, and project information to customers
• Conduct customer outreach via phone and email
• Execute and track mass customer communications
• Partner with finance, procurement, and project teams to ensure accurate account setup
• Identify and resolve data discrepancies while maintaining detailed project records

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed