Customer Operations Specialist

eBay•Remote Utah, TX

23h•$29,200 - $50,200•Remote

About The Position

Caramel is thrilled to be joining the eBay group of companies. We are an automotive checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions.

Requirements

Customer support experience with exceptional customer service skills
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

Nice To Haves

Bachelor’s degree or equivalent a plus

Responsibilities

Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Thoroughly answer customer inquiries and problems over email or via outbound call
Provide timely, empathetic support to customers through our Genesys Cloud system, handling incoming emails and chats with care and making some outbound calls as needed
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service