Senior Customer Operations Manager

Uline • Pleasant Prairie, WI

20d • Onsite

About The Position

The Senior Customer Operations Manager oversees Backorder and Custom / Drop-Ship operations, with a focus on quality, speed, and accuracy. The role guides leaders in evaluating department results and identifying trends and improvement opportunities, while tracking and reporting gross profit, return, vendor performance, and customer feedback metrics. The manager collaborates with other Uline teams to improve customer service processes and identify product opportunities, and builds vendor relationships to resolve issues and improve service quality. The position is based on-site at Uline’s Kenosha Branch and requires travel to Uline’s North American branches and vendors.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in Customer Service or Product Management, including at least 2 years in a management role.
• Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance, and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.
• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior