Senior Customer Operations Manager
Uline•Kenosha, WI
•Onsite
About The Position
Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Requirements
- Bachelor’s degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
- Travel to Uline’s North American branches and to vendors.
Responsibilities
- Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
- Guide leaders in analyzing department results for trends and improvement opportunities.
- Track and report gross profit, return, vendor performance and customer feedback metrics.
- Work with other Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks Café featuring affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
