Senior Customer Operations Analyst

Delta Dental•Rancho Cordova, CA

3d•Hybrid

About The Position

The incumbent in this position will work on assigned customer operations compliance; that is, a set of interrelated compliance programs, existing enterprise policies, procedures, and regulations. This position is responsible for performing monitoring activities for the enterprise to ensure compliance within customer operations and is required to operate cross-functionally and in areas with ambiguity and complexity from both legal and political frame of reference. Additionally, this position will be responsible for data analysis and reporting related to customer operations outside of compliance as required.

Requirements

Must undergo a background check.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Responsibilities

Performing monitoring activities for the enterprise to ensure compliance within customer operations.
Operating cross-functionally in areas with ambiguity and complexity from both legal and political frame of reference.
Data analysis and reporting related to customer operations outside of compliance as required.