Senior Customer Marketing Manager

LucidLink

14h

About The Position

LucidLink is looking for a Senior Customer Marketing Manager to turn real customer outcomes into credible stories and proof that help prospects buy with confidence and help existing customers succeed with LucidLink. This role owns the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning those workflows into case studies, video stories, and sales-ready proof assets. You will partner closely with Account Management to map and support the customer journey from closed-won through onboarding, adoption, renewal, and expansion. You will also collaborate with Demand Generation, Product Marketing, Content, Sales, and Product teams to ensure customer outcomes appear consistently across campaigns, sales conversations, and customer education. The role requires both strong storytelling instincts and technical curiosity — the ability to understand real customer workflows and translate them into narratives that resonate with enterprise buyers and technical evaluators.

Requirements

5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).
Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders.
Hands-on ability to capture and edit simple customer storytelling videos.
Strong cross-functional collaboration skills, particularly with revenue and customer teams.
Technical curiosity and the ability to translate product implementation details into credible narratives.
Strong project management and prioritization skills, with the ability to operate independently.

Nice To Haves

Experience in enterprise infrastructure, storage, security, collaboration, or workflow-heavy products.
Experience building customer proof systems (taxonomy, tagging, governance, and usage tracking).
Experience creating sales enablement assets based on customer proof.
Experience supporting customer speakers, webinars, events, or executive roundtables.

Responsibilities

Customer Storytelling: Run the end-to-end pipeline to create case studies, quotes, video stories, and web narratives, capturing before/after metrics to demonstrate impact.
Customer Proof for Revenue Teams: Package all stories into sales-ready assets (proof packs, slides, briefs) and maintain a tagged, searchable system of record for marketing and sales.
Customer Journey & Adoption Support: Partner with Account Management to map the customer journey and develop milestone-based content for onboarding, adoption, renewal, and expansion.
Credibility & Recognition: Support award submissions, analyst proof points, and customer nominations to strengthen market credibility.