Senior Customer Marketing Manager, HCP

Roche • South San Francisco, CA

8d • $161,800 - $300,600 • Hybrid

About The Position

The Lymphoma marketing team maintains US disease area team accountability for Follicular Lymphoma (FL) and Diffuse Large B Cell Lymphoma (DLBCL). The Lymphoma team continues to influence the marketplace with its incredible pipeline that has the potential to significantly transform the treatment paradigm for patients with hematologic malignancies, representing significant strategic value to the Hematology Squad over the short and long term. We are seeking a unique and talented individual to help us realize our vision and transform outcomes for Lymphoma patients with these revolutionary medicines. The Senior Customer Marketing Manager, HCP will report into the HCP Customer Marketing Team Director and will focus on planning and executing in-line business as well as line extensions in DLBCL and FL. Overall responsibilities include the development and implementation of strategic and tactical priorities to address the needs of different customer groups, primarily focused on HCPs, but also with consideration of patient and caregivers as well as population-based decision makers. Breadth of promotional expertise is key for this role, and this role will work closely across the Hematology network including the marketing team, cross-functional partners, external agencies, and Customer Engagement. Crucially, this individual will have the opportunity to pioneer innovative HCP marketing initiatives and tactics and build lasting and measurable impact via performance driven, omnichannel campaigns.

Requirements

• Bachelor's degree
• Two years of marketing experience or one year of marketing experience and an MBA or other advanced degree
• 5 years minimum work experience, with 3 years of commercial experience (e.g., market access, marketing, sales or customer insights)
• Strong working knowledge of all aspects of brand marketing including positioning, branding, campaign development and channel mix
• Deep awareness for end-to-end influencers and needs for critical customer types
• Ability to think with an enterprise mindset
• Ability to inspire and influence individuals and teams across the Hematology network
• Ability to flex and thrive in ambiguous environments
• Breadth of experience in product/therapeutic area, access marketing and multichannel marketing
• Strong customer orientation and focus
• Strong analytical skills to effectively utilize market research and behavioral data to shape strategies and tactics
• Strong agency management skills
• Ability to translate strategic direction into action plan for self, and make progress in the face of ambiguity
• Good judgment in recognizing the distinction between "good enough" and perfection
• Embraces change, embodies a continuous improvement mindset, and exemplifies agile principles in day-to-day activities

Nice To Haves

• MBA or other related graduate level degree preferred
• Marketing experience in relevant industries
• Experience working in performance-based and omnichannel (including field) marketing
• Experience in the managed care, Pharmaceutical or Biotech industry/pharmaceutical or biotech customer engagement
• Experience in creating customer strategies, plans and tactics that have strengthened market positioning and driven high-value customer and business outcomes
• Experience leading/managing Agency partners including developing agency briefs an creating content derivatives

Responsibilities

• Leads market shaping for brand/portfolio across product value proposition, customer positioning, branding, core messaging, and customer materials
• Assesses available market research and qualitative insights to identify opportunities to drive the product’s overall market strength and positioning
• Independently works to optimize marketing campaign and supports the omnichannel execution of the product value proposition and the end- to-end customer experience
• Leads a wide range of tactical activities to support a seamless, well integrated brand message and overall position across multiple marketing platforms. These activities may span customer types (e.g. HCPs, patients, payers) and will require working knowledge across different types of marketing (e.g. key customer, multi-channel including digital, access, direct to patient)
• Regularly works with and manages internal and external resources (e.g. contracting with agencies and vendors) to support product marketing strategies and activities
• Partners with, advises, and coaches healthcare ecosystem leadership and field teams on effective utilization of marketing strategies and tactics with patients/customers
• Accountable for high quality, compliant omnichannel execution across all marketing platforms and customer types (primarily patients, payers, organized customers)
• Monitors marketing activity usage, performance, and customer satisfaction to optimize campaigns and drive customer and business outcomes
• Works with relevant Commercial Medical Legal Regulatory Committee (CMLR) members to ensure development of compliant and effective promotional tactics and effective pull-through of these tactics
• Participates in flexibly deployed work teams across the CMG network based on their areas of expertise
• Establishes own work priorities and timelines, and exercises judgment in selecting methods for approaching new projects

Benefits

• Relocation benefits are available for this job posting
• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior