Senior Customer Manager - United States

Dow•Midland, MI

2d•Hybrid

About The Position

Dow is building a network of qualified candidates for current and future Senior Customer Manager opportunities across our Commercial organization. These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

Requirements

A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
A minimum of 7 years of relevant working experience.
A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.
Business Acumen: strong business acumen and ability to clearly communicate financial trade offs.
Communication: Strong written and verbal communication skills.
Negotiation: Self-starter with a strong bias for action and negotiating skills.
Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
Analytical Thinking: Project management skills, business acumen, and strategic / analytical thinking capability.

Responsibilities

Manage account portfolios and prepare and implement sales plans, delivering business goals of volume and value.
Build relationships at all levels of the customer, including executive, to drive collaboration and mutual growth.
Lead and conduct negotiations, developing long term contract agreements, following Dow guidelines and legal requirements according to each region and country.
Lead and manage account team to show continuous improvement and information sharing.
Mentor others, helping to develop skills of less experienced sellers.
Assist the customer and internal stakeholders in understanding the greater financial implications and nuances of decisions and alternatives.
Serve on cross-functional product and marketing teams where appropriate to drive overarching business performance.
Summarize key innovation gaps in portfolio based on customer feedback and help drive marketing and technical teams towards meeting those needs.
Understand the broader Dow portfolio and is able to connect the dots and represent “One Dow” to customers through sustainability, inclusion and innovation efforts.

Benefits

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)