Senior Customer Manager – NAR Regional Grocery, Wholesale Region
About The Position
We are seeking a Senior Customer Manager to lead a portfolio of regional wholesale customers, including AWG, Bozzuto’s/Big Y, MDI/Lowe’s, and NY Metro wholesalers. This role is responsible for delivering strong business results across a large and complex customer portfolio while leading a team of 12 sales professionals. The ideal candidate brings strong sales leadership, sound business management skills, and the ability to work independently across multiple customers and priorities. Most importantly, this role requires direct sales experience working with wholesale customers and distributors, with a proven ability to grow volume, improve profitability, and build senior-level customer relationships. This leader will partner closely with internal cross-functional teams and customer stakeholders to develop and execute strategies that drive profitable growth, strengthen customer partnerships, and improve in-market execution.
Requirements
- Bachelor’s degree
- Minimum of 5 years of experience in sales, customer-facing account management, category management, shopper or consumer insights, analytics, trade funding, or marketing
- Direct sales experience working with wholesale customers, grocery wholesalers, distributors, or similar go-to-market partners
- Experience managing customer relationships and driving sales results in a complex retail or consumer products environment
- Strong analytical skills, including experience using internal and external data to make business decisions
- Proven people leadership experience, including coaching, developing, and motivating teams
- Strong strategic thinking, planning, financial management, and decision-making skills
- Self-motivated, detail-oriented, and able to perform effectively in a fast-paced environment
- Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Nice To Haves
- Candidates located in Kansas City, KS, or within a 40-mile radius of the major city airport will be strongly preferred.
- Candidates based in Philadelphia, PA, Minneapolis, MN, or Nashville, TN, will also be considered.
- Relocation support is available.
Responsibilities
- Lead, coach, and develop a team of 12, including Key Account Managers and customer-facing sales roles
- Deliver revenue, volume, and profitability targets across a portfolio of regional wholesale customers
- Build and maintain strong relationships with senior customer leaders and decision-makers
- Create and execute customer growth strategies and joint business plans
- Drive distribution gains, promotional effectiveness, and share growth across key categories
- Manage trade investment budgets and evaluate return on investment
- Partner cross-functionally to deliver customer solutions and execute growth plans
- Foster a high-performing, inclusive team culture focused on accountability and development
Benefits
- health benefits
- retirement and financial wellbeing
- time off programs
- wellbeing support and perks
- annual incentive program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
