Senior Customer Implementation Specialist

Workstream • Lehi, UT

3h • $100,000 - $115,000 • Hybrid

About The Position

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

We’re seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence. You’ll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success. You’ll also be a thought partner to leadership and a mentor to peers—raising the bar as we scale our team and company.

This role reports to the Senior Manager of Implementation and is based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays.

Requirements

• 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role
• Proven ability to manage multiple high-touch onboarding projects simultaneously
• Strong cross-functional collaboration and communication skills—especially with Product and Engineering
• Experience advising clients on process design, adoption strategy, and change management
• Deep project management skills—you can build Gantt charts in your sleep
• Comfort with tools like Salesforce and implementation/project management software
• Ability to train and mentor junior implementation specialists

Nice To Haves

• Payroll, compliance, or HRIS domain knowledge
• Startup experience of 1 to 3 years (prior customer success experience even better)

Responsibilities

• Lead high-complexity implementations for large, multi-site customers with minimal oversight.
• Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
• Serve as a product specialist across Workstream’s HR and Payroll tools—educating clients, identifying gaps, and recommending tailored configurations.
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
• Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
• Build and continuously improve scalable implementation processes, documentation, and templates.
• Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
• Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
• Influence team culture by modeling operational excellence, curiosity, and customer empathy.

Benefits

• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
• In office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Learning/development stipend
• Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed