week

Scotiabank•Montreal, QC

1d•Onsite

About The Position

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by acting as a lobby leader, contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, nurturing long-standing relationships, and being a technology expert by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Requirements

Strong customer service skills
Willing to assist in a professional, friendly and efficient manner
Available to work a flexible schedule
Experience with conducting simple sales, proactive marketing calls and providing financial advice
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Nice To Haves

Previous banking experience is a strong asset

Responsibilities

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs