Customer Experience Associate - Gander, NFLD - 22.5 hours/week
About The Position
Our Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs Nurturing rich, long-standing relationships Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Requirements
- Strong customer service skills
- Willing to assist in a professional, friendly and efficient manner
- Available to work a flexible schedule
- Experience with conducting simple sales, proactive marketing calls and providing financial advice
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Nice To Haves
- Previous banking experience is a strong asset
Responsibilities
- Act as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurture rich, long-standing relationships
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Benefits
- A competitive compensation and benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
