Senior Customer Engineer, SLED

Cloudflare • San Francisco, CA

22h • Remote

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: San Francisco, Sacramento. This is a work-from-home role, but you should reside in one of the regions. What you’ll do as a Senior Customer Engineer You are the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership. You will work closely with our Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, create documentation, and to support the long-term technology strategy of the customer. As a Public Sector SE you will need to have strong technical knowledge of both on premise security and networking implementations and public cloud initiatives common to US Public Sector customers.You are the technical customer advocate within Cloudflare and will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. What we look for in our Solutions Engineers Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Requirements

• Demonstrated understanding in internet technologies: OSI Model layers 1-7, Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies.
• Minimum 5 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
• Technical curiosity and passion.
• Ability to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Project management, relationship building, and EQ.
• Understanding the role of a firewall, the difference between L3, L4, and L7 firewalls.
• Comfort with command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• Foundational understanding of AI, be actively exploring or building AI-driven capabilities, and be focused on empowering their prospects and customers to adopt AI in impactful, practical ways.
• Ability to understand problems and find creative ways to solve them.
• Ability to identify which parts of the product suite will solve a customer's particular problem.

Nice To Haves

• An undergraduate degree in Computer Science, Engineering or a related field.
• Graduate-level degrees in Computer Science, Engineering or related fields.
• Certifications: Azure/AWS/GCP Architect, etc.

Responsibilities

• Drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• Qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• Advise the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance.
• Educate, empower, and ensure customer success on the Cloudflare platform.
• Find best-fit solutions for prospects.
• Train and onboard new customers via video-conference or in person.
• Create documentation.
• Support the long-term technology strategy of the customer.
• Translate technical concepts and jargon for a wide variety of audiences.
• Constantly learn new things and teach what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• Understand how to manage a project, work to deadlines, and prioritize between competing demands.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree