Senior Customer Engineer - LATAM

Mixpanel

4d•Remote

About The Position

Mixpanel is seeking a Senior Customer Engineer for the LATAM region. This role is part of the Customer Engineering team, which acts as analytics consultants embedded within enterprise customer teams to drive business outcomes. Customer Engineers partner with Sales, Product, Engineering, and Support to help customers roll out self-serve analytics, manage change, execute technical projects, and ensure customers achieve ROI on their Mixpanel investment. The ideal candidate is inquisitive, nimble, and can articulate both the technical benefits and business value of Mixpanel to diverse audiences, from developers to senior executives. In the first month, the engineer will become a Mixpanel expert, shadowing calls and learning internal systems. Within three months, they will be involved in deal cycles, leading technical qualification, delivering customized demos, and scoping/executing proof-of-concept projects, including consulting on data ingestion, architecture, and rollout strategies.

Requirements

Fluency in business and conversational Spanish and English.
The ability to communicate with stakeholders at all levels—from discussing APIs with developers to organisational efficiency with CIOs.
A demonstrated track record of qualifying and selling technical solutions to executive stakeholders
6+ years of experience in a Software-as-a-Service Sales Engineering or related role
Experience in data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
A successful record of experience in sales engineering, consulting, or technical project management
Excellent written, analytical, communication, and presentation skills
Strong process and project delivery discipline
Proficiency with AI tools such as Claude, Claude Code, Gemini
The ability to travel as needed

Nice To Haves

Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs
Exposure to product-led growth (PLG) environments and sales-assisted conversion motions
Background in high-growth SaaS environments (Series B–E or beyond)

Responsibilities

Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
Communicate and consult effectively at all levels of the customer's organisation to earn trust and influence buying decisions
Bridge the technical-business gap—working with senior stakeholders to define success for proofs-of-concept and ensuring successful execution and outcomes
Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers
Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
Be the "Voice of the Prospect" by collecting feedback from potential Mixpanel customers and sharing it with the Product team