Customer Success Pleno | Latam

OZmap•Florianópolis, SC

1d•Remote

About The Position

Our Customer Success team is growing and taking on an increasingly strategic role: being a partner to our clients, focusing on relationships, platform adoption, and revenue generation. This position is created to strengthen the Latam operation, with a dedicated client portfolio in countries such as Mexico, Colombia, Peru, and Venezuela.

Requirements

Fluent Spanish (mandatory): you will serve clients in Latin America.
Minimum of one year of experience in Customer Success, account management, post-sales, or B2B relationship management (mandatory).
Practical knowledge of the OZmap platform.
Confidence in conducting client meetings, from presentation to defining next steps.
Analytical view of indicators and ability to transform data into action plans.
Communicative and proactive profile, who enjoys building relationships and sees business opportunities in conversations.

Responsibilities

Manage a portfolio of corporate clients with autonomy.
Be the client's point of reference within OZmap.
Conduct onboarding (implementation and training), with sessions that ensure clients extract value from the start.
Perform ongoing management (follow-up), with monthly meetings and strategic reviews (QBRs, periodic results meetings, and next steps).
Monitor account health scores, anticipate churn risks, and re-engage inactive clients.
Identify upsell and cross-sell opportunities (contract expansion and new module offers), in partnership with the Sales team.
Act as a liaison with Support and Product teams, bringing the client's voice internally.
Contribute to the evolution of the team's processes.

Benefits

CLT hiring regime (for residents in Brazil) or Contractor/LLC (for Latam residents).
100% remote work model (benefits may vary according to hiring regime).
VA/VR: Flash card – total freedom of choice.
Equipment Allowance – to ensure a comfortable work structure.
Bradesco Health and Dental Plan.
Study Incentive – we support your continuous development journey.
Language Incentive – for you to go beyond borders.
Birthday Gift – because we like to celebrate together.
Recognition for tenure – your history here is valued.
ACATE & SESC Association – exclusive advantages!
Online integration events and celebrations.