Senior Customer Engineer, Digital Native Enterprise - West

Cloudflare • San Francisco, CA

2d • Hybrid

About The Position

Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts — Cloud-native, technologically advanced companies building at internet scale. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure. As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You'll be delivering architectural value and measurable business outcomes across the entire customer lifecycle. You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.

Requirements

• Deep understanding on The Life of a Request on the Internet
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
• Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
• Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
• AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

Nice To Haves

• Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
• Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
• Hands-on experience building cloud-based applications
• Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts
• Cloudflare platform certifications or meaningful hands-on deployment experience
• Exposure to DevOps, security operations, or emerging GenAI trends
• Relevant industry certifications (cloud, security, networking)

Responsibilities

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
• Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed