Senior Customer Development Manager

Edgewell Personal Care Brands, LLC•Shelton, CT

20d•$136,000 - $200,000

About The Position

Edgewell is a global company with a diverse team of over 6,000 individuals, dedicated to creating joyful experiences through a portfolio of over 25 brands that reach consumers in more than 50 countries. The company emphasizes a 'People First' value, fostering a diverse, inclusive, and respectful environment. This role involves strategic sales and commercial leadership, partnering with senior leaders to develop and execute customer- and channel-specific sales strategies that align with category strategy and enterprise priorities. The position also requires acting as a senior brand and commercial thought partner to various internal teams, translating strategies into customer-specific commercial plans, and influencing decision-making at senior levels. The role includes owning the development of customer selling stories and materials, ensuring adherence to commercial guidelines, managing marketplace and price compression, leading integrated business planning and forecasting, supporting performance tracking and analysis, and providing team leadership and capability building through mentorship and coaching.

Requirements

Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
7+ years of progressive experience in sales, customer development, or brand/commercial roles within CPG or retail.
Proven ability to lead complex, cross-functional initiatives and influence senior stakeholders.
Strong strategic, analytical, and communication skills with a track record of driving results.

Responsibilities

Provides strategic leadership in the development and execution of customer- and channel-specific sales strategies that advance the brand’s long-term ambition.
Partners closely with senior commercial and customer leaders to ensure alignment with category strategy, enterprise priorities, and growth objectives.
Serves as a senior brand and commercial thought partner to Customer, Category, Marketing, Finance, RGM, Demand Planning and Sales Operations teams.
Champions the brand strategy and ensures consistent, high-quality execution across customers and channels.
Translates enterprise brand and category strategies into scalable, customer-specific commercial plans that drive sustainable growth.
Influences decision-making at senior levels through clear insights, recommendations, and trade-offs.
Owns the development of best-in-class customer selling stories and materials, setting the standard for strategic narrative, insight-led selling, and value proposition articulation.
Ensures customer-facing materials clearly connect brand strategy, category dynamics, and customer-specific growth opportunities.
Owns adherence to commercial guidelines, including pricing strategy, trade investment principles, and promotional guardrails.
Provides governance to ensure customer plans protect brand equity, profitability, and long-term value creation, while enabling thoughtful flexibility where required.
Identify, manage and resolve channel and customer conflicts including market pricing, promotion activation and exclusive assortment choices.
Develop strategies to mitigate price compression risk in the marketplace.
Enforce promo guardrails and manage the approval process for promo guardrail exceptions.
Leads collaboration with Demand Planning teams to proactively identify performance risks and opportunities, and lead the development of corrective actions, commercial initiatives, and promotional strategies to close gaps.
Supports performance tracking and analysis across customers and channels, including KPIs, trade effectiveness, and ROI of customer programs in partnership with RGM and analytics teams.
Synthesizes insights into clear recommendations, continuously refining strategies and elevating commercial effectiveness.
Provides mentorship, coaching, and guidance to managers and junior team members.
Builds commercial and analytical capability within the team and fosters a high-performance, collaborative culture.