Senior Customer Delivery Manager

Outsight • Washington, DC

3d

About The Position

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain. Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Requirements

• Master’s degree (Engineering or Business).
• 7+ years of experience. Ideally, including 2+ years with practical experience in a Technical role - Computer Science, Network, Electrical, Industrial or Mechanical Engineering. Civil Engineering is also valued.
• 5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment, involving IT Hardware and/or SaaS deployments.
• 3-5+ years of Project management with multi disciplinary teams.
• 3+ years of managing Electrical sub-contractors and other wiring Installation Sub-Contractors, or similar fields.
• Able to handle multiple projects at once, with varying stages of implementation, must be highly organized with a strong sense of urgency to meet deadlines.
• Comfortable with ambiguity and ability to work with minimal support.
• Ability to work autonomously as well as in a team setting, leading large groups of people using indirect authority to meet critical goals.

Nice To Haves

• Project management certification such as PMP, Prince2 - Good to have but not mandatory.

Responsibilities

• Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope.
• Steer financial aspects of software and hardware implementation projects. Monitor project cash-flow in terms of revenue and costs, monitor revenue recognition events and coordinate with sales operations when to trigger invoice payments and purchase orders.
• Manage several customer engagements concurrently. Depending on the contract's size, between 2 to 5 customers.
• Manage sub-contractors responsible for hardware, electrical and other wiring Installations.
• Facilitate standard project management methodology for all implementations, including, but not limited to: Leading kick-off calls, Presenting technical solutions effectively, Supporting technical teams to analyze and resolve technical issues, Weekly status meetings, Training, Post-implementation hyper care.
• Ensure the implementation is a success, before transitioning the account to our customer success team.
• Responsible for account transition to Operations, ensuring successful hypercare, software utilization ramp-up and continuous engagement following implementation.
• Identify stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team.

Benefits

• Equal Employment Opportunity employer that pursues and hires a diverse workforce.
• Prohibits harassment of any kind.
• Accommodation for disabilities or special needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior