Senior Customer Business Outcomes Specialist, Telecommunications, Media, and Entertainment

Microsoft•,

13h•$133,000 - $239,800

About The Position

We are looking to hire a Senior Customer Business Outcomes Specialist, Telecommunications, Media, and Entertainment. In this customer-facing role working in partnership with sales leaders, you will be responsible for driving customer business outcomes through industry expertise and value-focused engagement. You will spend the majority of your time with customers in the Telecommunications, Media, and Gaming (TMG+) industry, uncovering their unmet and unarticulated needs that lead to transformative business value. In the age of AI your main aim is to help customers become Frontier Organizations. To be impactful, you must have in-depth industry insights, influence account planning, build executive relationships (internal and external), align customer priorities, quantify business value, and identify capability gaps. You will collaborate with account teams, industry advisors and your team mates to accelerate and expand our market share. This role drives opportunity creation, pipeline & new opportunity growth, consumption acceleration, and deal closure by connecting customer value to Microsoft offerings. It strengthens proposals by focusing on differentiated value that positions Microsoft and its ecosystem as the definitive leader. You will be part of a high-performing team expected to exceed goals by a wide margin, learn from others, and actively share your own insights. Deep industry knowledge and the ability to facilitate highly focused customer workshops are essential. You will be a part of and help enhance a culture grounded in openness, positive intent, and accountability, where how you achieve results matters as much as what you achieve. You will execute with great operational rigor and build your own brand rooted in trust, collaboration and insights. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We operate with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating a diverse and inclusive work environment for all employees to positively impact our culture every day.

Requirements

Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
8+ years experience closing large, complex agreements/deals.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

2+ years experience in leading and driving Digital transformation with large and complex enterprise customers in telecommunications, media and entertainment industries.
3+ years of experience in stakeholder management, cross group collaboration and related to drive strategy, planning and business outcomes for enterprise customers and partners.
Workshop facilitation, outcome-based selling, basic financial modelling, fluency in engaging with C-level executives
Proficiency in digital whiteboards, leveraging AI for research, building business cases & the art of story telling
Telecommunications, Media, and Entertainment Industry knowledge with deep understanding of the value chain and how AI is transforming the industry
Applying critical thinking, Innovative problem-solving, with capability to align diverse stakeholders toward shared objectives, as well as managing ambiguous situations
Strategy / digital transformation consulting
Strategic account management or customer success roles with enterprise-level organizations, including exceeding core metrics or attainment objectives
Proven ability to structure enterprise agreements across multiple products and services that include a mix of licensing, cloud consumption, and support
Microsoft certifications on Azure, AI, Security, or Modern Work
Experience in managing deal flow across sales stages in a customer relationship management toolset
Exceptional communication, collaboration, and leadership skills across geographically dispersed teams
Proficiency in synthesizing complex information and transforming it into actionable insights

Responsibilities

Enhance account plans through direct customer facing outcome-focused selling and planning based on customer priorities and industry trends that lead to new opportunity creation
Ensure transition of net new opportunities, and work with account teams to drive deal closure
Work with account teams and partners to link business outcomes to workloads and corresponding consumption plans leading to accelerated consumption
Leverage network of industry experts & content to stay informed on trends, competitors, and customer priorities to drive deeper, relevant customer engagement
Leverage industry and customer insights to influence internal teams, guide customers, and develop competitive solutions that grow revenue
Identify gaps in competitor offerings to position Microsoft with customers as the preferred partner
Engage directly with customers to utilize value engineering, business envisioning, and success planning frameworks to quantify and effectively communicate desired business outcomes
Collaborate with executive customer stakeholders to clearly articulate business value and advance transformation initiatives
Maintain comprehensive knowledge of industry challenges and opportunities to effectively tailor Microsoft solution plays in the customers language
Lead cross-functional teams (Industry Advisors, Specialists, Partners, etc.) to provide integrated solutions for customer challenges
Accelerate sales and consumption through business envisioning to visualize enriched employee experiences, reinvent customer engagement, reshape business processes and bend the curve on innovation
Identify opportunities and gaps based on customer needs and priorities
Advance high-impact, repeatable business outcomes and capabilities for reuse across customers and solution plays
Envision new product scenarios and work with product teams to address white spaces
Lead strategic discussions with board-level and senior executive stakeholders to design end states aligned with customer goals
Shape strategy by providing long-term recommendations and building compelling business-value cases for Microsoft solutions
Earn status of a trusted advisor, guiding senior decision makers through consultative selling and strong financial business cases
Embody our culture and values